At Pinball Machines For U, customer satisfaction is our top priority. We understand that sometimes, a purchase may not meet your expectations, and we are committed to making the refund process as smooth as possible. Our refund policy covers all our products, including PS4, PS5, Table Arcade Games, Arcade Games, and Pinball Machines.
Eligibility for Refunds
We offer refunds under the following conditions:
Damaged or Defective Products – If your item arrives damaged or has a manufacturing defect, you must notify us within 7 days of delivery. Please provide clear photos and a description of the issue.
Incorrect Order – If you receive the wrong product, we will arrange for a replacement or a full refund after verification.
Unopened Returns – If you change your mind, unopened and unused products can be returned within 14 days of purchase, but return shipping costs will apply.
Non-Refundable Items
Products that have been used, modified, or damaged by the customer.
Digital products, game codes, or downloadable content are non-refundable.
Custom-built arcade and pinball machines are non-refundable unless defective.
Refund Process
Once we receive the returned item, we will inspect it and process the refund within 5–10 business days. Refunds will be issued to the original payment method.
For any refund-related inquiries, contact our support team at [email protected]. We value your business and aim to provide a hassle-free shopping experience!
